Technical Support
Thank you for using our app. If you encounter any issues while using the application, please contact our support team and we will assist you as soon as possible.
Common Support Topics
- Problems with adding or exporting subtitles
- Subtitle translation not working properly
- Video editing issues (trim, speed, brightness, etc.)
- Subscription or purchase issues
- App crashes or performance problems
Contact Support
If you need help, please contact us by email:
nicekeep@126.com
Please include the following information in your email to help us resolve the issue faster:
- Your device model
- iOS version
- App version
- A brief description of the problem
- Screenshots (if available)
技术支持
感谢您使用我们的应用。如果您在使用过程中遇到任何问题,请联系我们的技术支持团队,我们会尽快为您提供帮助。
常见问题
- 添加字幕或导出字幕视频出现问题
- 字幕翻译功能异常
- 视频编辑问题(裁剪、倍速、亮度等)
- 订阅或购买相关问题
- 应用崩溃或运行异常
联系方式
如果您需要帮助,请通过以下邮箱联系我们:
nicekeep@126.com
为了更快地解决您的问题,请在邮件中尽量提供以下信息:
- 设备型号
- iOS系统版本
- 应用版本
- 问题的简单描述
- 相关截图(如果有)